Insight driven solutions
When assessing investment opportunities, unique, new market insight gives confidence that a product or service or experience is going to be innovative. Maybe moving countries from Iraq (Randa) and Brazil (Patricia) makes them particularly alive to new, inspiration insight. They are certainly empathetic individuals adept at spotting unsolved problems.
The first vHelp product was a quick response to the explosion in volunteers shopping for the vulnerable at the start of coronavirus lockdown. The main incumbent solution was cash – insecure, less than ideal when trying to avoid physical contact and with no audit trail for organisations facilitating volunteers and the vulnerable. The vulnerable person or the organisation helping them registers a payment card. The volunteer scans a shopping receipt and is immediately reimbursed for the cost of the shopping.
Whilst talking to volunteering organisations about this solution, Patricia and Randa were led to another money transfer problem for charities; reimbursing expenses. Commercial expenses solutions are designed for employees, not volunteers. But the burden on charities can be huge (the National Trust has 53,000 volunteers alone).
This turn has led to another payments area – beneficiaries – for monitoring and tracking the application of grant funding that needs an audit trail when deployed by charities on individuals.